Description

Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Job Title - Account Manager, Energy Separation Service

Job Duties

• Managing assigned larger customer accounts for Alfa Laval's high speed separators, decanters and plate heat exchangers.
• Develop strong professional business relationships with accounts.
• Develop action plans to support regaining customers and execute plan.
• Analyze install base, what challenges they have, and competitors, etc.
• Proactively follows up with customers to pursue further business driven by Install Base (IB) data analytics.
• Prepare and assist in preparing operational instructions or training material for the customer.
• Conduct the actual training for specific customer issues.
• Handle fields service inquiries and requests that are received from existing customer base.
• Perform initial assessment on customer's Service need and determines course of actions.
• Assess customer performance issues; seek subject matter expertise within company to resolve issues; ownership and follow through issue resolutions Service Sales.
• Apply technical knowledge, experience, and judgment to resolution of customer performance issues.
• Recommend which parts or services are required to resolve the problem.
• Identify solutions and provide information concerning the function of company products and non-company products.
• Support Logistics teams in quote process. Create quotations for complex and basic repairs of product portfolio and upgrades; represent/sell quotes to customer.
• Use internal resources for support in complex quotes.
• Follow up on all quotations within predetermined values in a timely and professional manner to maximize quotation conversion rates.
• Develop proactive relationship with Service Sales team, Operations, and other internal departments.
• Manage customer Service Agreements.
• Follow up and secure Service Agreements and spare parts opportunities from capital sales orders, closely coordinating with capital sales team.
• Responsible for Terms and Conditions reviews and approvals and Non-Disclosure agreement reviews.

Job Requirements

• Bachelors degree in Mechanical Engineering or a related field
• Minimum 3 years of related experience performing engineering service for high speed separators, decanters and plate heat exchangers

• Drivers License is required. The position requires domestic travel 6-7 times a year to client sites located in PA, MI, IN, NY, CO & TN.

Employer: Alfa Laval Inc

Location: 10470 Deer Trail Drive, Houston Texas 77038

EEO/Vet/Disabled Employer